Client care
Write to the maison.
Questions on an order, a composition, or a flacon that has not behaved as it should — client care reads every message and replies within one working day.
Send a message
Tell us what you need.
Direct lines
Reached Monday to Saturday.
Client care is a small team, and the same people answer the phone, the inbox and the atelier door. If it is urgent, call — we answer faster than we type.
- Client care hours
- Monday to Saturday, 10:00–19:00 IST. Closed on public holidays and between 25 December and 2 January.
- Telephone
- +91 22 4000 1820 — an answered line, not a queue.
- care@aurenza.example — replies within one working day.
- The atelier
- 14 Rue des Fleurs, 06130 Grasse, France. Visits by appointment; write ahead and we will set aside a bench.
- Press
- press@aurenza.example — samples, imagery and the materials library on request.
- Wholesale
- wholesale@aurenza.example — stockists, minimum order twelve flacons, net thirty.
Before you write
Delivery times, the returns window and the refill programme are all answered in full on the FAQ and shipping pages — often faster than we can reply.
Quick answers
Three pages that solve most messages
Twenty questions
Read the FAQ
Ordering, shipping, fragrance and returns — answered plainly, in the house voice.
Open the FAQDelivery & exchanges
Shipping & returns
Free express over ₹8,000, one to three working days in India, thirty days on unopened flacons.
Read the termsWhere is it
Track an order
Enter an order number and see exactly where the parcel is, from the bench to your door.
Track a parcel